How it works
- A prospect calls your business.
- The call goes unanswered (after-hours, all CSRs busy, technician on a job).
- Within seconds, an automated SMS is sent: "Hi, this is [Company]. We just missed your call. How can we help?"
- The reply comes back as a text conversation, which CHIIRP routes to a CSR or AI agent to qualify and book.
Why it works in the trades
Home service prospects almost always call multiple companies. If you do not answer, they will be on the phone with a competitor in under two minutes. A text-back gives you a second chance to start the conversation, on a channel the prospect can answer even while on hold with someone else.
Typical results
- 30 to 60 percent of missed callers respond to the text-back
- 50 to 70 percent of those conversations get booked
- Pays for itself with the first recovered job in most trades
How CHIIRP does it
CHIIRP integrates with your phone system and FSM (ServiceTitan, Housecall Pro, Jobber, FieldEdge) to fire a personalized text-back instantly, with full conversation history synced to the customer record.