HCP vs. CHIIRP: the short version
HouseCall Pro manages the job. CHIIRP drives the revenue before and after the job. They're not competing — they're complementary. Most CHIIRP clients who use HCP keep using HCP. CHIIRP integrates directly with it because the combination is more powerful than either alone.
What each does
- Scheduling & dispatch: HCP core function. Not in CHIIRP.
- Invoicing & payments: HCP core function. Not in CHIIRP.
- Estimate rehash campaigns: Limited in HCP. CHIIRP core function.
- Speed-to-lead automation: Not in HCP. CHIIRP core function.
- Maintenance plan enrollment: Limited in HCP. CHIIRP core function.
- Customer reactivation: Limited in HCP. CHIIRP core function.
- Coaching & strategy support: Not in HCP. Included with CHIIRP.
HCP's native messaging — appointment confirmations, on-the-way texts, review requests — is transactional. It supports jobs already booked. It doesn't create revenue from jobs that weren't booked yet. That's what CHIIRP adds.
When a tech marks an estimate as sent in HCP, CHIIRP picks it up and starts the rehash sequence. When a job is completed, CHIIRP triggers the loyalty and review campaign. No manual export. No double-entry.
FAQ
Does HouseCall Pro have SMS marketing?
HCP has transactional SMS — appointment confirmations, on-the-way notifications, review requests. It doesn't have multi-touch campaign automation for estimate rehash, lead conversion, or customer loyalty at the depth of a dedicated revenue platform.
Can I use CHIIRP with HouseCall Pro?
Yes — direct integration. HCP handles operations; CHIIRP handles revenue campaigns in parallel.
Do I need both?
If you're running HCP for operations, yes — CHIIRP doesn't replace it. Together they cover both sides: the job and the revenue around it.
What does CHIIRP do that HCP doesn't?
Automated estimate follow-up, speed-to-lead response, customer reactivation campaigns, maintenance plan enrollment, and a coaching layer that optimizes all of it. These don't exist in HCP at a campaign level.